The well-being of you and your pets is our highest priority. In response to the recent developments surrounding COVID-19, we wanted to let you know that our office remains open and is operating with our usual business hours. We are fully prepared to continue the highest level of care for your pets!
Please be aware that according to the U.S. Centers for Disease Control and Prevention (CDC), our pets cannot contract or spread COVID-19. You are not at risk by being in contact with your or anyone else’s pets.
Virtual Care Appointments
If you are worried about coming in for your appointment, re-check or prescription refill, consider using our online telemedicine solution: Airvet. Through the Airvet app, you can connect via your cell phone or iPad with veterinarians to have a virtual appointment from the comfort of your home. We will be able to answer questions and work with you to determine if your pet’s condition can be addressed through telemedicine or if it would be better taken care of in person. Download the AirVet app here
Curbside Appointments and Prescription Pick-ups
- For Appointments: Please fill out this form prior to your arrival curb-side-history-form.docx. This should be emailed back to us at [email protected] prior to your appointment.
- When you arrive please park in one of our designated Curbside Appointment spots. Call the front desk at 734-675-5020 to inform them you have arrived and what spot you are in.
- A technician will call to get a medical history and come out bring your pet into the building for treatment. Please provide your cell phone number, as the doctor will call you during your pet's exam.
- Once the exam and treatment are complete the front desk will call for payment over the phone. The technician will bring your pet and any medications back out to you, and go over discharge instructions.
As for human contact, we are doing everything we can to prevent the transmission of COVID-19 and other respiratory diseases. We are asking for your help. It takes proactive steps and a team approach to ensure a clean and hygienic atmosphere. As of Monday March 23rd we will be offering curbside appointments only. This includes prescription pick-ups, grooming and lodging appointments as well. Please see the information above about our curbside services.
We are happy to retrieve your pet from your vehicle and perform services inside the hospital while you wait in your vehicle. Please let us know if you or someone in your household has had any exposure/symptoms to COVID –19. This will allow us to make special arrangements to limit exposure.
We have informed our employees that they should not report to work if they experience fever, cough, or shortness of breath. They have been instructed to follow their doctor’s and CDC guidelines regarding medical care, quarantine and when it’s appropriate to return to work.
If we have one request, it’s that you remain patient with us. School closures have occurred from now until April. Daycares may also be forced to close. These factors could potentially have a large impact on our team members who will have to stay home with their children. Should this happen we may experience staff shortages over the next few weeks. Please know that we’re here to serve you and your pets. We appreciate your patience and cooperation as we take these measures to keep everyone safe and healthy as we continue to meet all your pet’s needs.
If you have questions or are uncertain about bringing your pet into the office, we may be able to help virtually or with other support. Please call us at (734) 675-5020 and we will do our best to assist you.
Thank you for your flexibility and support. We look forward to seeing you soon!
Gibraltar Veterinary Hospital Team